Your privacy is important to us. We are committed to providing you with the information you need to make informed choices about the ways you use the Website and our services, make donations or otherwise engage with us.
“Personal information” means information about an identified or identifiable individual. Examples of personal information include your name, your mobile number, your email address and your photograph.
The types of personal information that we collect and hold about you will depend on the nature of your engagement with us. We will only collect your personal information where it is reasonably necessary for us to pursue one or more of our functions or activities, or where we are required to collect the information by law.
When you use our Website or our services or otherwise engage with us, we may collect details such as your:
Given the nature of our organisation, we may also collect sensitive information (such as information about your health, ethnicity, cultural background and languages spoken at home) from you in some circumstances. We will only collect your sensitive information with your consent, and if the collection is reasonably necessary for us to pursue one or more of our functions or activities.
If you make a donation to us, we may also collect your credit card details in addition to information of the type set out above.
In these circumstances, we may also ask to collect other information such as:
We may collect and use your personal information if you:
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
We may collect your personal information for a number of purposes. Some of those purposes include to:
Your personal information may be provided to third parties where they offer or provide services that relate to the purpose for which we collected your personal information.
For example, in certain circumstances we may disclose your personal information to:
Otherwise, we will only disclose your personal information if:
In certain circumstances, we may also use and disclose de-identified information (which can no longer be used to identify you) for the purposes of:
We use “cookies” (small files sent to and stored by your browser on your device) to collect information and support certain features of the Website, and other web tracking/analytic tools that generate statistics about traffic to our website.
For example, we may use these technologies to:
Generally, the information we collect using these web technologies does not identify you personally.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Our Website also uses marketing automation tools that send communications (such as email or SMS) using a number of different services.
Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether you open emails and follow links. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.
If you register your email with us, from time to time, we may send you emails about our programs, workshops, campaigns or activities.
You may opt-out of receiving these communications from us at any time by using any of the opt-out facilities provided in the communications or by emailing email@example.com.
We take reasonable steps (including reasonable administrative, physical and technological measures) to protect the confidentiality and security of your personal information. Your personal information is maintained in a secure environment, which can only be accessed by authorised personnel.
Unfortunately, no website, server or database is 100% secure. Therefore, we cannot guarantee its absolute security.
Generally, your personal information will not leave Australia due to the nature of the services we provide being localised.
However, we do use IT services and other service providers who may store personal information for us on servers that are located overseas. We may also send your personal information outside Australia if we are authorised or required to do so by law.
Hobart Women’s Shelter
PO BOX 55
South Hobart TAS 7004
Telephone: 03 6273 8455
Hobart Women's Shelter provides safe, emergency accommodation and support to women and children affected by family violence and/or those experiencing homelessness.
If you or someone you know needs emergency accommodation, please call us on 03 6273 8455 between 9am and 5pm Monday to Friday.
For immediate assistance, Housing Connect is available on 1800 800 588, 24 hours a day, seven days a week.